Laurent Gasser

How WizyRoom increases efficiency with Drive file sharing

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How much time do you lose every day trying to find the files that you need?

When you’re looking for something, you probably use the search bar in Google Drive. This usually works great at getting you what you need almost instantly. But sometimes — especially if it’s a shared file created by a colleague and you can’t remember the file name — you spend at least a few minutes searching. On certain occasions, you give up and just email the person who shared the file with you.

You ask, “Can you share file X with me again?” The few minutes of searching can extend to a couple of hours waiting for the colleague to respond. By that time, you would have moved on to another task. Some more time passes before you can actually get to that file you were looking for. Talk about an efficiency drain!

WizyRoom offers you the solution to this unproductive situation. The task management and chat application makes the organization of your documents, spreadsheets, images, and forms easier.

All your team members will create or add the files relevant to a topic inside the chat room devoted to this topic. This way, when you’re looking for a file, you only have to go to inside the chat room, and click on the Drive tab. Find the file you need in the list, or use the search bar. Not sure what chat room to go into? Search all rooms.

drive-files-in-wizyroom

If every day you only had one difficult file to look for (and often there are 2 or more), you save from a few minutes to a couple of hours by using WizyRoom.

Want to take control of your Google Drive right now?  Try WizyRoom here.

 

Laurent-Casual-croppedFrom 2006 to 2012, Wizy.io CEO Laurent Gasser headed Revevol, a consultancy in Paris that he co-founded and built to become one of the most important Google Apps resellers in the world. He moved on to head the startup Collabspot, a Gmail extensions. In 2015, he founded Wizy.io from teams from the two companies. 

Laurent GasserHow WizyRoom increases efficiency with Drive file sharing
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Task management: How we improved our Zendesk tickets resolution time by 33% using WizyRoom

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Customer satisfaction is important to us at Wizy.io. We strive to answer the customer tickets we get through Zendesk as efficiently as possible.

To do this, the customer success staff works with the development crew. We’re a distributed team. Customer support is based in Manila, and the developers are scattered in Manila and Paris. To get the collaboration flowing, we’ve tried different tools.

We’ve used the JIRA integration for Zendesk, Zendesk internal notes, email and Google Groups. Although we’ve had some success, we were never completely happy with any one solution. The JIRA integration felt foreign to the customer success team. Zendesk internal notes were too static. Email was reliable, but with all the cc’s, we were flooding inboxes. Google Groups was the solution we stuck with longest, but we had to periodically remind everyone to open another tab in their Chrome browser to look at what tickets were pending.

With all these solutions, constant follow up was a necessity. There was no way to impose deadline dates for task completion.

Then we shifted to using WizyRoom’s task management features. Finally, a solution that worked!

First, we created a chat room devoted to talking about customer issues. We named this room Internal Requests. We added all the members of the customer support team and the developers to this room.

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We had already been using WizyRoom to chat, so we didn’t have to spend too much time learning how it worked.

Now when a member of customer support receives a ticket that needs a developer’s attention, he simply starts a conversation in the chat room. He creates a task as he is chatting. “Check templates issue in ticket 756,” for example. He assigns it to the right person – john@wizy.io, let’s say – and fixes a deadline – Oct. 21.

As we all work inside WizyRoom, we all almost instantly know what tasks need attention. John sees the task notification – maybe as he is looking at the conversation going on in General room – and gets to it. We eliminate the inefficiency brought on by tabs changing.

Everyone in the chat room sees what is going on, so they can chime in with their input. The threaded conversation about the task appears on the right sidebar of the chat room. This transparency also allows for maximum learning. The support team is always up to date on ongoing issues. Most importantly, they know how to help customers resolve them.

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Concrete result: From our average resolution time of 18 hours, we are now down to 12 hours.

Interested? Try the task management features of WizyRoom here.

Laurent-Casual-croppedFrom 2006 to 2012, Wizy.io CEO Laurent Gasser headed Revevol, a consultancy in Paris that he co-founded and built to become one of the most important Google Apps resellers in the world. He moved on to head the startup Collabspot, a Gmail extensions. In 2015, he founded Wizy.io from teams from the two companies. 

 

Laurent GasserTask management: How we improved our Zendesk tickets resolution time by 33% using WizyRoom
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Take control of your Google Drive with WizyRoom

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WizyRoom saves time and takes away confusion because it allows you to create and share Google Drive files right inside the chat rooms, where you work with your team.

In the chat thread, you can do any of the following: create a note, add a task, create a Google Calendar event, add an existing file, and create a new Google Drive file.

The result of any of these actions is automatically shared with members of the chat group. For example, you add a Google Doc inside a chat group by clicking Add Existing File or Create Google Drive file in the chat stream. This file is then instantly accessible to everyone inside the chat group. Your team members can make comments about the doc by clicking Reply beside the chat message.

Clicking this Reply button will also open the threaded conversation about the file. You will find this in the right sidebar. Never lose the flow of discussion again!

To make working together easy, everybody can find files, notes, tasks and events right inside the room. Go to the Drive tab to find all files. Tasks are of course in the Tasks tab. The tab labelled More contains links, notes, upcoming events, and emails clipped into the chat room using the WizyRoom Chrome extension.

Want to take control of your Google Drive right now?  Try WizyRoom here.

Laurent-Casual-croppedFrom 2006 to 2012, Wizy.io CEO Laurent Gasser headed Revevol, a consultancy in Paris that he co-founded and built to become one of the most important Google Apps resellers in the world. He moved on to head the startup Collabspot, a Gmail extensions. In 2015, he founded Wizy.io from teams from the two companies. 

Laurent GasserTake control of your Google Drive with WizyRoom
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