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How WizyRoom increases efficiency with Drive file sharing

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How much time do you lose every day trying to find the files that you need?

When you’re looking for something, you probably use the search bar in Google Drive. This usually works great at getting you what you need almost instantly. But sometimes — especially if it’s a shared file created by a colleague and you can’t remember the file name — you spend at least a few minutes searching. On certain occasions, you give up and just email the person who shared the file with you.

You ask, “Can you share file X with me again?” The few minutes of searching can extend to a couple of hours waiting for the colleague to respond. By that time, you would have moved on to another task. Some more time passes before you can actually get to that file you were looking for. Talk about an efficiency drain!

WizyRoom offers you the solution to this unproductive situation. The task management and chat application makes the organization of your documents, spreadsheets, images, and forms easier.

All your team members will create or add the files relevant to a topic inside the chat room devoted to this topic. This way, when you’re looking for a file, you only have to go to inside the chat room, and click on the Drive tab. Find the file you need in the list, or use the search bar. Not sure what chat room to go into? Search all rooms.

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If every day you only had one difficult file to look for (and often there are 2 or more), you save from a few minutes to a couple of hours by using WizyRoom.

Want to take control of your Google Drive right now?  Try WizyRoom here.

 

Laurent-Casual-croppedFrom 2006 to 2012, Wizy.io CEO Laurent Gasser headed Revevol, a consultancy in Paris that he co-founded and built to become one of the most important Google Apps resellers in the world. He moved on to head the startup Collabspot, a Gmail extensions. In 2015, he founded Wizy.io from teams from the two companies. 

Laurent GasserHow WizyRoom increases efficiency with Drive file sharing
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Task management: How we improved our Zendesk tickets resolution time by 33% using WizyRoom

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Customer satisfaction is important to us at Wizy.io. We strive to answer the customer tickets we get through Zendesk as efficiently as possible.

To do this, the customer success staff works with the development crew. We’re a distributed team. Customer support is based in Manila, and the developers are scattered in Manila and Paris. To get the collaboration flowing, we’ve tried different tools.

We’ve used the JIRA integration for Zendesk, Zendesk internal notes, email and Google Groups. Although we’ve had some success, we were never completely happy with any one solution. The JIRA integration felt foreign to the customer success team. Zendesk internal notes were too static. Email was reliable, but with all the cc’s, we were flooding inboxes. Google Groups was the solution we stuck with longest, but we had to periodically remind everyone to open another tab in their Chrome browser to look at what tickets were pending.

With all these solutions, constant follow up was a necessity. There was no way to impose deadline dates for task completion.

Then we shifted to using WizyRoom’s task management features. Finally, a solution that worked!

First, we created a chat room devoted to talking about customer issues. We named this room Internal Requests. We added all the members of the customer support team and the developers to this room.

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We had already been using WizyRoom to chat, so we didn’t have to spend too much time learning how it worked.

Now when a member of customer support receives a ticket that needs a developer’s attention, he simply starts a conversation in the chat room. He creates a task as he is chatting. “Check templates issue in ticket 756,” for example. He assigns it to the right person – john@wizy.io, let’s say – and fixes a deadline – Oct. 21.

As we all work inside WizyRoom, we all almost instantly know what tasks need attention. John sees the task notification – maybe as he is looking at the conversation going on in General room – and gets to it. We eliminate the inefficiency brought on by tabs changing.

Everyone in the chat room sees what is going on, so they can chime in with their input. The threaded conversation about the task appears on the right sidebar of the chat room. This transparency also allows for maximum learning. The support team is always up to date on ongoing issues. Most importantly, they know how to help customers resolve them.

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Concrete result: From our average resolution time of 18 hours, we are now down to 12 hours.

Interested? Try the task management features of WizyRoom here.

Laurent-Casual-croppedFrom 2006 to 2012, Wizy.io CEO Laurent Gasser headed Revevol, a consultancy in Paris that he co-founded and built to become one of the most important Google Apps resellers in the world. He moved on to head the startup Collabspot, a Gmail extensions. In 2015, he founded Wizy.io from teams from the two companies. 

 

Laurent GasserTask management: How we improved our Zendesk tickets resolution time by 33% using WizyRoom
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Conversation is the key to remote work

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Slowly but surely, remote work is becoming part of the way we do business.

Futurist Faith Popcorn predicted it back in 1981, when she first talked about cocooning. It’s a trend that has people preferring the safety of their homes to the harsher outside environment. Just recently she predicted that in 2025, majority of adults in the United States will be working from their homes. That’s less than 10 years from now.

It does seem inescapable. The world has gone global. It’s about finding the best talent, wherever that talent may be. And you can’t very well expect a developer based in Manila to come work in your San Francisco office.

Add to that the fact that now making up the biggest chunk of the workforce are millennials with their demand for work-life balance and flexibility. Companies who want to keep their best employees really must offer the option to work from home.

It’s not all about the employees, of course. Remote work makes sense for companies because they end up paying less for such things as overhead and HR expenses.

How to make remote work, well, work?

We think that Brian Bacon of the Oxford Leadership Academy hit it home when he said in this article, “How a team talks together will determine how well it works.” The article talked about meetings in general, but it’s solid advice for remote teams.

When your colleagues are dispersed, team performance depends a lot on the quality of your conversations. High-quality conversations naturally lead to increased team productivity. And it all begins with a culture of trust. Our own CEO Laurent Gasser has already talked about the importance of psychological safety in this blog.

In video chat meetings, each member of the team should be given opportunity to talk. No one person should hog the limelight. For global teams, team members should be aware of the cultural factors at play. How do people from different cultures get their ideas across, and how does each one handle conflict?

On regular days, most conversation in remote teams happens via emails and on chat. It is important to get employees who can communicate their ideas well via the written word. It’s a double win: a person who writes clearly, is a person who is thinking clearly. That’s somebody you want in your team.

To facilitate everything, technology in the form of communication systems must be installed. Then their adoption must be ensured.

This article presents a very candid account of how Automattic, makers of WordPress, went through a process of trial-and-error before settling on their present system that involves the chat app Slack, an app they developed called P2 for more in-depth discussions, and Zoom video conferencing.

Paul Farnell, says of how they manage it in his company Litmus, “Edits go in Google Docs, status updates go in Basecamp, files go in Dropbox, meetings happen on Blue Jeans.”

In our next blog post, we’ll be talking about how we at Wizy.io have adopted our new chat app WizyRoom to improve the quality of the conversations in our globally dispersed team.

To sum up: Get team members who know how to communicate, nurture an environment for healthy conversation, and provide the right tools to get that effective conversation going. You then have the makings of a killer remote team.

 

Gilles Meiers croppedA strong entrepreneurial spirit and a love for challenges define Gilles Meiers, Wizy.io’s Growth & Marketing Director. A transplanted Frenchman, Gilles was previously with Paris-based Revevol and Global Innovation in New York.

Gilles MeiersConversation is the key to remote work
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